Policy

REFUNDS

There are no refunds on any purchases or commissions. Returns and exchanges are not available or accepted at this time.

Cancellations of an order is not available. Please reach out with any questions or concerns prior to placing an order.

Exceptions:

*Refunds are only provided if there is an error on our part. If you feel that your circumstance does qualify as an error, please send an email to info@Kaylee287.com with your name, order number and the issue.

*Deposits are only refunded on commissions if the project is cancelled by the artist. All deposits are non-refundable; so, if the commission goes incomplete for any reason, there is NO REFUND for deposits, but all other funds will be returned within 10-15 business days.

SHIPPING

All orders except commissions are shipped within 2 weeks. During the holiday seasons, processing time can be longer due to high volume.

** Due to COVID-19 some shipping orders are delayed. Most shipping companies are getting back to normal delivery schedules but please be mindful there is still room for error in late deliveries. **

*Any order that must be resent due to an incorrect address is subject to an additional fee.

Once a package leaves our location, we are no longer responsible for it. This now becomes the responsibility of the carrier. All claims must be handled with them directly. We do not give refunds for lost/damaged packages.